Cancellation & Refund Policy

Last updated: 12 Aug 2026

This policy explains when cancellations and refunds may apply to purchases made on IndexMyLink. All payments are processed through Razorpay; approved refunds, where applicable, are returned to the original payment method.

All credit purchases are non-refundable. Credits are digital goods delivered to your account immediately on payment and are consumed in real time against an external crawl pipeline. Because of this, purchases are final.

1. No change-of-mind refunds

Once credits are added to your account, the purchase is final. We do not issue refunds for change of mind, buyer's remorse, accidental purchase, choosing the wrong pack, or deciding you no longer need the Service. Please review your choice before completing checkout, and use your free trial credits first.

2. Refunds only for genuine service failure

If the platform is genuinely at fault and your submissions fail to dispatch because of a problem on our side — for example, our worker is down, our dispatch pipeline rejects all submissions, or credits are charged without any crawl request being created — you are eligible for a credit restoration (or, at our discretion, a refund) of the affected credits.

3. Not eligible for refund

Indexing outcomes are determined by search engines and their quality filters. Submitting a URL does not guarantee it will be indexed or ranked. URLs that are crawled but not indexed — because of content quality, duplicates, canonical mismatches, low authority, or the search engine's own decision — are not grounds for a refund. The Service did its job by dispatching the crawl request.

4. Fully consumed credits

Once a credit has been spent on a successful dispatch, it is non-refundable regardless of the indexing outcome.

5. Failed or duplicate payments

If money was deducted but credits were not added due to a transaction error, Razorpay typically auto-reverses the charge within 5–7 business days. If you were charged twice for the same order, contact us within 7 days with your payment reference and we will investigate.

6. How to request

Service-failure requests must be raised within 7 days of the affected submission, including the submission or transaction reference so we can verify it in our logs. Reach us via the Contact page.